- Welcome from the Executive Director
- Mission Statement
- What is the McKnight Brain Institute
- TBD
- Departments
- IT Services
- Conference Rooms
- Map and Directions
- MBI-UF Disaster Plan
CITS Service Request
CITS will begin using a new service request tracking system beginning Monday, September 29, 2008. Tickets can be submitted to the new system by either emailing rt@mbi.ufl.edu or by logging on at http://rt.mbi.ufl.edu/ using your preferred UF email username and password (either departmental or Gatorlink/UFAD). When logging on through the webpage, you will see three options on the left hand column:
- Open tickets: this is the default view and displays any tickets you have submitted that have not yet been resolved by CITS. In the History section you can view progress or update the ticket by clicking on “Reply” or “Comment”.
- Closed tickets: this works as an archive of all RT tickets that have been closed by CITS. You can go back and search through old tickets for previously solutions or even update/reopen a closed ticket for a problem that’s not yet solved satisfactorily by selecting “Reply” or “Comment” in the History section. This will automatically reopen the ticket; you subsequently find it in the Open tickets section until re-resolved.
- New ticket: this option allows you to create a new work request. You will be prompted to select a “queue” for the new ticket, select the department you are in if listed, or General if not. Then type in an email address to CC: on all correspondences, a clear Subject and detail description of the issue. You can also attach files such as screen shot if you’d like. Then click the “Create ticket” button at the bottom-right corner of the description field.
If you experience any problems with the graphical web interface, please let us know at rt@mbi.ufl.edu.
Thanks.
Joseph C. Schentrup, MBA
Computing Information and Technology Services
McKnight Brain Institute
